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Monitoring - Engineering has mitigated the issue and performance should be back to normal.
Dec 4, 14:40 PST
Update - We are continuing to investigate this issue.
Dec 4, 14:15 PST
Investigating - Original status: Starting at approximately 6:00 am PST, Centrify customers with tenants on pod 29 may have started experience performance and access issues. Our engineers have made changes to resolve this issue. They are currently monitoring the performance on both pods.
Current status: Customers on pod 29 may be experiencing an outage. Our engineers are diligently working to mitigate and resolve this issue. An update will be provided within an hour.
Thank you for your patience as we work to resolve this. For any questions or issues, please contact Centrify Support at https://www.centrify.com/support.
Dec 4, 14:11 PST
Zero Trust Privilege Services
Operational
90 days ago
99.99
% uptime
Today
apac
Operational
cloud
Operational
emea
Operational
fedpod0
Operational
pod7
Operational
pod8
Operational
pod10
?
Operational
pod15
?
Operational
pod20
Operational
90 days ago
100.0
% uptime
Today
pod22
Operational
90 days ago
100.0
% uptime
Today
pod25
Operational
90 days ago
100.0
% uptime
Today
pod27
Operational
90 days ago
100.0
% uptime
Today
pod29
Operational
90 days ago
99.97
% uptime
Today
pod31
Operational
90 days ago
99.98
% uptime
Today
pod32
Operational
90 days ago
100.0
% uptime
Today
pod33
?
Operational
90 days ago
100.0
% uptime
Today
pod34
?
Operational
90 days ago
100.0
% uptime
Today
pod35
Operational
90 days ago
100.0
% uptime
Today
pod36
Operational
90 days ago
100.0
% uptime
Today
pod40
Operational
90 days ago
100.0
% uptime
Today
pod44
Operational
90 days ago
100.0
% uptime
Today
pod51
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Centrify will perform scheduled maintenance on pod 33 to upgrade back-end services for the Centrify Cloud platform. Maintenance will occur Saturday December 11, 2021 between the hours of 6:00 pm and 9:00 pm EST.
Tenant services will not being available during the this maintenance. Please see KB-60378: Centrify Cloud Service Maintenance Update (https://thycotic.force.com/centrifysupport/Article?id=ka01G000000I5oW -support portal login required) for information on this maintenance, downtime impact and recommendations.
Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.centrify.com or call our support line at +1 669-444-5200.
Posted on
Nov 8, 16:11 PST
Update -
This planned maintenance for December 18, 2021 has been pushed back by two hours. It will now start at 8:00 pm and complete at 11:00 pm PST.
Nov 30, 12:12 PST
Scheduled -
Centrify will perform scheduled maintenance on pod 35 to upgrade back-end services for the Centrify Cloud platform. Maintenance will occur Saturday December 18, 2021 between the hours of 8:00 pm and 11:00 pm PST.
Tenant services will not being available during the this maintenance. Please see KB-60378: Centrify Cloud Service Maintenance Update (https://thycotic.force.com/centrifysupport/Article?id=ka01G000000I5oW -support portal login required) for information on this maintenance, downtime impact and recommendations.
Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.centrify.com or call our support line at +1 669-444-5200.
Dec 18, 20:00 PST
Centrify will perform scheduled maintenance on pod 31 to upgrade back-end services for the Centrify Cloud platform. Maintenance will occur Saturday January 15, 2021 between the hours of 6:00 pm and 9:00 pm EST.
Tenant services will not being available during the this maintenance. Please see KB-60378: Centrify Cloud Service Maintenance Update (https://thycotic.force.com/centrifysupport/Article?id=ka01G000000I5oW -support portal login required) for information on this maintenance, downtime impact and recommendations.
Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.centrify.com or call our support line at +1 669-444-5200.
Posted on
Dec 2, 08:11 PST
Resolved -
This incident has been resolved. Performance should be back to norma.
Dec 4, 14:39 PST
Update -
We are continuing to investigate this issue.
Dec 4, 14:15 PST
Investigating -
Original status: Starting at approximately 6:00 am PST, Centrify customers with tenants on pod 31 may have started experience performance and access issues. Our engineers have made changes to resolve this issue. They are currently monitoring the performance on the pod.
Current status: Customers on pod 31 may be still be experiencing degraded performance. Our engineers are diligently working to mitigate and resolve this issue.
Thank you for your patience as we work to resolve this. For any questions or issues, please contact Centrify Support at https://www.centrify.com/support.
Dec 4, 14:13 PST
Resolved -
Closing out this incident. New / separate incidents have been created to differentiate the issues and levels of performance between pod 29 and pod 31.
Dec 4, 14:14 PST
Identified -
Some improvements have been made, but our engineering team continue to address performance issues.
Dec 4, 11:50 PST
Update -
We are continuing to monitor for any further issues.
Dec 4, 11:36 PST
Monitoring -
Starting at approximately 6:00 am PST, Centrify customers with tenants on pods 29 & 31 may have started experience performance and access issues. Our engineers have made changes to resolve this issue. They are currently monitoring the performance on both pods.
Thank you for your patience as we work to resolve this. For any questions or issues, please contact Centrify Support at https://www.centrify.com/support.
Dec 4, 09:56 PST
Resolved -
This incident has been resolved. Performance should be back to normal.
Dec 4, 11:13 PST
Identified -
Centrify customers with tenants on pod 34 may experience intermittent issues with Centrify Privileged Access Service. Our engineers are currently investigating this issue and working to resolve it.
Dec 4, 10:18 PST
Completed -
The scheduled maintenance has been completed.
Dec 4, 11:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 01:30 PST
Scheduled -
Centrify will perform scheduled maintenance on Saturday December 4th from 1:30 am to 11:00 am PST to upgrade Centrify Cloud to 21.8. Customers should not experience any service disruptions to portal access during this scheduled maintenance window, but open RDP or SSH sessions may be reset. For up-to-date information on Centrify Cloud release features please see: https://thycotic.force.com/centrifysupport/Article/Centrify-21-8-Release-Notes.
Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.centrify.com or call our support line at +1 669-444-5200.
Nov 19, 09:40 PST
Resolved -
Between 7:15 and 7:18 am PST Centrify customers with tenants on pod 29 may have experienced degraded performance. Our engineers took steps to mitigate the issue.
Thank you for your patience as we worked to resolve this. For any questions or issues, please contact Centrify Support at https://www.centrify.com/support.
Nov 30, 07:00 PST
Completed -
The scheduled maintenance has been completed.
Nov 20, 21:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:02 PST
Scheduled -
Centrify will perform scheduled maintenance on pods 25 & 27 to upgrade back-end services for the Centrify Cloud platform. Maintenance will occur Saturday November 20, 2021 between the hours of 9:00 pm and 12:00 am EST (6:00 pm and 9:00 pm PST).
Tenant services will not being available during the this maintenance. Please see KB-60378: Centrify Cloud Service Maintenance Update (https://thycotic.force.com/centrifysupport/Article?id=ka01G000000I5oW -support portal login required) for information on this maintenance, downtime impact and recommendations.
Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.centrify.com or call our support line at +1 669-444-5200.
Nov 1, 11:35 PDT
Completed -
The scheduled maintenance has been completed.
Nov 20, 17:28 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:25 PST
Scheduled -
Centrify is performing emergency maintenance to improve performance on the backend of pod 29. This should take roughly 5 minutes. During this time, there will be a brief service interruption. Open RDP or SSH sessions may also lose their connections.
Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.centrify.com or call our support line at +1 669-444-5200.
Nov 20, 17:22 PST
Resolved -
Starting at 5:00 pm PST Centrify customers with tenants on pod 29 may have experienced degraded performance. Our engineers took steps to mitigate the issue. Performance is back to normal as of 6:00 pm PST.
Thank you for your patience as we worked to resolve this. For any questions or issues, please contact Centrify Support at https://www.centrify.com/support.
Nov 20, 16:00 PST
Resolved -
Starting at approximately 4:13 am PT, Centrify customers subscribed to POD 31 may have experienced degraded performance. Performance returned to normal at 4:18 am PT.
Nov 20, 03:13 PST
Resolved -
Starting at approximately 2:01 am PT, Centrify customers subscribed to POD 31 may have experienced degraded performance. Performance returned to normal at 2:20 am PT.
Nov 20, 01:01 PST
Completed -
The scheduled maintenance has been completed.
Nov 20, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 PST
Scheduled -
Centrify will perform resizing on the backend of pod 29 November 19, 2021 at 9:00 pm PT. The maintenance window is three hours. During this time, there is a possibility of a brief service interruption where an error is manifested. Open RDP or SSH sessions may also lose their connections.
Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.centrify.com or call our support line at +1 669-444-5200.
Nov 15, 16:24 PST