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Centrify Cloud Service Advisory - SMS Delivery delays or failure
Incident Report for Centrify Cloud Service
Resolved
This issue has been mitigated and will be further addressed by a long-term fix in the future.
Posted 6 months ago. May 01, 2019 - 09:27 PDT
Monitoring
Our teams have implemented a config change that will temporarily remove the short URL from the default SMS message template. The template will still show the short URL in the Admin Portal but the actual link will be removed from the SMS message.

We truly appreciate your patience and would highly recommend that you leverage different methods for MFA such as email, mobile authenticator, phone or security questions as a second factor for MFA.

Please refer to https://docs.idaptive.com/Content/CoreServices/UsersRoles/SMSCustomize.htm?Highlight=how%20to%20customize%20sms%20message for further details on how to edit the SMS template.

We will continue to monitor and post updates until resolved.
Posted 8 months ago. Feb 14, 2019 - 15:11 PST
Identified
Our service provider for messaging is currently experiencing issues with message filtration. Preliminary findings indicate the issue is related to the use of URL in the SMS message.

A potential workaround would be to edit the SMS template to only include the one-time passcode and remove the {ShortURL}. Please refer to https://docs.centrify.com/Content/CoreServices/UsersRoles/SMSCustomize.htm? for further details on how to edit the SMS template.

We will continue to monitor this situation and provide more updates when available.
Posted 8 months ago. Feb 13, 2019 - 07:42 PST
This incident affected: Zero Trust Privilege Services (pod1, pod2, pod4, pod7, pod8, fedpod0, cloud, pod9, pod10, apac, emea, pod13, pod14, pod15, pod17) and Identity Service (pod1, pod2, pod4, pod7, pod8, fedpod0, cloud, pod9, pod10, apac, emea, pod13, pod14, pod15, pod17, pod20, pod22, pod19, pod25, pod27, pod29, pod30).