Centrify System Status

Centrify agrees to use its commercially reasonable efforts to make the Cloud Service generally available 99.9% of the time.
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% Centrify Platform Availability*

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20.1 Centrify iOS Mobile App
Incident Report for Centrify Cloud Service
Resolved
The new version of the 20.1 Centrify iOS mobile app (build 111) is now available on the Apple App Store. Please note, if upgrading the app from an earlier version, you will need to log back in to use the app and receive MFA notifications. Also, if a PIN was previously set on the app, and you wish to use a PIN, a new PIN will need to be set.

Thank you for your patience and understanding as we worked to make this new version available.
Posted May 20, 2020 - 12:58 PDT
Update
A new version of the 20.1 Centrify iOS mobile app was submitted to Apple for approval a week ago, May 12th. We anticipated it being approved for a Monday May 18th release, given our past approval cycle times of 1-2 days. We apologize for the delay in the approval process and making a new release available to our customers. We are inquiring with Apple on the status and will update as soon as we hear more. Thank you for your patience and understanding.
Posted May 19, 2020 - 11:20 PDT
Update
Centrify engineering is completing work on a new version of the Centrify iOS mobile app. We are targeting an availability date of Monday May 18, 2020 (Pacific Time Zone). When the app is made available on the Apple App Store, an update will be sent from here. Thank you for your patience and understanding as we work through this.
Posted May 14, 2020 - 10:17 PDT
Update
Centrify engineering continues to work on a new version of the Centrify iOS mobile app. Making this fix available is taking longer than anticipated. We are targeting a new availability date of Thursday May 14, 2020; however, this is subject to change. Updates on the app's availability will be provided here. Thank you for your patience and understanding as we work through this.
Posted May 08, 2020 - 14:49 PDT
Update
Centrify engineering is urgently working on a new version. Making this fix available is taking longer than anticipated. We are targeting a new availability date of Friday May 8, 2020; however, this is subject to change. Updates will be provided here.
Posted May 04, 2020 - 13:45 PDT
Identified
On Monday morning, the Centrify iOS mobile app was updated to version 20.1. Customers have reported issues impacting users, so it has been removed from the App Store. Centrify engineering is urgently working on a new version. Currently we are targeting this being available on Tuesday May 5, 2020; however, this is subject to change. Updates will be provided here.

For more information and a workaround for the 20.1 iOS version, please see KB-32845 for more information: https://centrify.force.com/support/Article?id=ka01E000000TmQh.
Posted Apr 29, 2020 - 12:29 PDT
This incident affected: Zero Trust Privilege Services (pod1, pod2, pod4, pod7, pod8, fedpod0, cloud, pod9, pod10, apac, emea, pod13, pod14, pod15, pod17, pod19, pod20, pod22, pod25, pod27, pod29, pod30, pod31, pod32).