Pod22 Service Interruption
Incident Report for Centrify Cloud Service
Postmortem

Impact: During the incident, users were unable to login to the Cloud Portal

Root Cause: An unexpected spike in traffic generated more load than our web servers could handle, resulting in resource exhaustion.

Resolution: The DevOps team initiated mitigation procedures, restoring full functionality. After the functionality was restored, engineers added additional web server capacity in the event another spike of traffic occurs in the short term. Additional analysis of capacity needs is underway and adjustments will be made as needed.

Posted 9 months ago. Jan 30, 2018 - 12:38 PST

Resolved
Engineers have confirmed that full Service availability has been restored to 22. This incident is now mitigated.
Posted 9 months ago. Jan 30, 2018 - 02:45 PST
Investigating
Some Centrify customers subscribed to POD22 may be experiencing issues with accessing both the Centrify User Portal and Admin Portal. Centrify engineers are investigating the issue and will keep all updated with the progress.
Posted 9 months ago. Jan 30, 2018 - 02:28 PST
This incident affected: Identity Service (pod22).