tag:status.delinea.com,2005:/historyDelinea Status - Incident History2024-03-29T01:23:50-04:00Delineatag:status.delinea.com,2005:Incident/203325952024-03-30T04:30:00-04:002024-03-22T17:54:43-04:00Delinea Cloud Suite 23.1 Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>04:30</var> - <var data-var='time'>14:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:54</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:53</var> EDT</small><br><strong>Scheduled</strong> - Delinea will installing release 23.1-HF8 on all Cloud Suite pods on Saturday, March 30th from 4:30 am to 1:00 pm EDT. Downtime isn't expected but may inadvertently occur. Also, some degraded performance may be experienced and RDP and SSH connections will be reset.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/203635282024-03-30T00:00:00-04:002024-03-26T13:23:09-04:00Privilege Manager Cloud US - 12.0<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> - <var data-var='time'>08:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.delinea.com,2005:Incident/203635172024-03-29T22:00:00-04:002024-03-26T13:22:09-04:00Privilege Manager Cloud CA - 12.0<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> EDT - Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.delinea.com,2005:Incident/203635082024-03-29T17:00:00-04:002024-03-26T13:20:56-04:00Privilege Manager Cloud EU - 12.0<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>17:00</var> - <var data-var='time'>22:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.delinea.com,2005:Incident/203634952024-03-29T12:00:00-04:002024-03-26T13:20:02-04:00Privilege Manager Cloud SEA - 12.0<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>12:00</var> - <var data-var='time'>15:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.delinea.com,2005:Incident/203634752024-03-29T09:00:00-04:002024-03-26T13:18:28-04:00Privilege Manager Cloud AU - 12.0<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>09:00</var> - <var data-var='time'>11:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:18</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.delinea.com,2005:Incident/203669742024-03-28T01:00:02-04:002024-03-28T01:00:02-04:00Delinea 23.1 Cloud Maintenance on Kibble<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>18:35</var> EDT</small><br><strong>Scheduled</strong> - Delinea will upgrading the Kibble environment to version 23.1 HF8 on Wednesday, March 27th from 9:00 pm to 1:00 am EDT. We don't expect any downtime but performance may be degraded.<br /><br />This maintenance is ONLY for the Kibble environment.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/203812142024-03-27T17:45:02-04:002024-03-27T17:45:02-04:00Secret Server Cloud - Scheduled Maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:45</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Scheduled</strong> - Maintenance Details:<br />Purpose: Secret Server Cloud will be undergoing minor maintenance.<br />Expected Impact: No downtime is expected. No updates to engine will be included.<br /><br />If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com.</p>tag:status.delinea.com,2005:Incident/203324912024-03-22T19:40:56-04:002024-03-22T19:40:56-04:00Secret Server Cloud - Maintenance<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:40</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Scheduled</strong> - Secret Server Cloud will be undergoing minor maintenance. No downtime is expected. A new optional Distributed Engine (8.4.26.0) upgrade will be released.</p>tag:status.delinea.com,2005:Incident/203666552024-03-22T19:30:00-04:002024-03-26T18:21:13-04:00Secret Server Cloud - SDK Authentication Issues<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:30</var> EDT</small><br><strong>Resolved</strong> - Customers experienced issues with the Secret Server client sdk when authenticating after a patch release.</p>tag:status.delinea.com,2005:Incident/201001382024-02-28T13:30:00-05:002024-03-04T10:24:40-05:00Secret Server Cloud - Database Outage<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:30</var> EST</small><br><strong>Resolved</strong> - One of the Secret Server Cloud SQL Servers experienced a brief outage due to Azure issues that was resolved in a short amount of time. Engineers are investigating root cause. A small subset of tenants were affected.</p>tag:status.delinea.com,2005:Incident/200612332024-02-24T13:00:58-05:002024-02-24T13:00:58-05:00Delinea Cloud Suite 23.1 Maintenance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>03:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Scheduled</strong> - Delinea will be installing release 23.1-HF7 on all Cloud Suite Azure pods on Saturday, February 25th from 3:30 am to 1:00 pm EST. Downtime isn't expected but may inadvertently occur. Also, some degraded performance may be experienced and RDP and SSH connections will be reset.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/200613302024-02-23T21:00:34-05:002024-02-27T09:56:24-05:00Secret Server Cloud -Distributed Engine Version 8.4.24.0 Startup Failure<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Resolved</strong> - Engines set to auto-upgrade have been upgraded and the issue has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:46</var> EST</small><br><strong>Update</strong> - An engine update has been deployed and customer engines with auto-update enabled are getting the latest version.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:36</var> EST</small><br><strong>Update</strong> - Engineers are continuing to work on a fix. To work around this issue temporarily, customers can disable the SSH proxy feature in their Secret Server instance.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:09</var> EST</small><br><strong>Identified</strong> - The latest version of the Distributed Engine, 8.4.24.0, is crashing for customers with SSH proxying enabled. Engineers are working on a resolution.</p>tag:status.delinea.com,2005:Incident/199952902024-02-17T14:00:56-05:002024-02-17T14:00:56-05:00Delinea Cloud Suite 23.1 Maintenance<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>04:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:09</var> EST</small><br><strong>Scheduled</strong> - Delinea will installing release 23.1-HF7 on all Cloud Suite pods on Saturday, February 17th from 4:30 am to 2:00 pm EST. Downtime isn't expected but may inadvertently occur. Also, some degraded performance may be experienced and RDP and SSH connections will be reset.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/199955672024-02-15T17:00:00-05:002024-02-15T17:59:21-05:00Platform latency<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Resolved</strong> - We've observed latency when accessing the Delinea Platform. Our team has implemented measures to resolve the issue, and we are continuing to monitor the platform's performance closely to ensure stability.</p>tag:status.delinea.com,2005:Incident/199800862024-02-14T19:00:56-05:002024-02-14T19:00:57-05:00Delinea 24.1 Cloud Maintenance on Kibble<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:20</var> EST</small><br><strong>Scheduled</strong> - Delinea will downgrading the Kibble environment to version 23.1 on Wednesday, February 14th from 5:00 pm to 7:00 pm EST. We don't expect any downtime but performance may be degraded.<br /><br />This maintenance is ONLY for the Kibble environment.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/198861972024-01-31T21:30:00-05:002024-02-01T11:43:32-05:00Secret Server Cloud unavailable for some customers<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>21:30</var> EST</small><br><strong>Resolved</strong> - Secret Server Cloud unavailable from some customers in the Philippines region</p>tag:status.delinea.com,2005:Incident/198707712024-01-31T06:02:00-05:002024-01-31T06:02:00-05:00Delinea Cloud Suite 23.1 Maintenance<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>06:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>04:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>17:32</var> EST</small><br><strong>Scheduled</strong> - Delinea will be performing some emergency maintenance on pod 35 on January 31st from 1:00 am to 3:00 am PST. There will likely be some minima downtime but should only last a few minutes. Any open RDP and SSH connections will be reset.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/198539482024-01-29T01:04:53-05:002024-01-29T01:04:53-05:00Customers experiencing issues using Platform Remote Access Services<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>01:04</var> EST</small><br><strong>Resolved</strong> - A bug in a recent release was discovered and a rollback was performed. The issue has been mitigated and all systems are operational.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>21:53</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue in which some customers are unable to successfully launch Remote Access Sessions.</p>tag:status.delinea.com,2005:Incident/196252332024-01-28T00:00:19-05:002024-01-28T00:00:19-05:00Delinea Cloud Suite 23.1 Maintenance<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:55</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Scheduled</strong> - Delinea will perform scheduled maintenance on Pod 29 on Saturday, January 27th from 8:00 pm to 12:00 am EST to upgrade Postgres to version 14. This will cause customer environments to be unavailable during this maintenance window.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/198330982024-01-27T21:00:54-05:002024-01-27T21:00:54-05:00Delinea 23.1 Cloud Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>17:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>16:56</var> EST</small><br><strong>Scheduled</strong> - Delinea will perform scheduled maintenance on Pod 34 on Saturday, January 27th from 5:00 pm to 9:00 pm EST to upgrade Postgres to version 14. This will cause customer environments to be unavailable during this maintenance window.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/197287532024-01-20T20:03:24-05:002024-01-20T20:03:24-05:00Delinea 23.1 Cloud Maintenance<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>20:03</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>16:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:57</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:58</var> EST</small><br><strong>Scheduled</strong> - Delinea will perform scheduled maintenance on Pod 51 on Saturday, January 20th from 4:00 pm to 8:00 pm EST to upgrade Postgres to version 14. This will cause customer environments on this pod to be unavailable during this maintenance window.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/197287132024-01-20T12:00:32-05:002024-01-20T12:00:32-05:00Delinea Cloud Suite 23.1 Maintenance<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:54</var> EST</small><br><strong>Scheduled</strong> - Delinea will perform scheduled maintenance on the Cloud Suite/PAS environment on Saturday, January 20th from 3:00 am to 12:00 pm EST to install the latest patches. There will likely be some minimal downtime, a few minutes, and RDP and SSH connections will be reset. There may also be some latency in the product during this maintenance.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/196162132024-01-19T22:02:11-05:002024-01-19T22:02:11-05:00Delinea Cloud Suite 23.1 Maintenance<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:53</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Scheduled</strong> - Delinea will perform scheduled maintenance on Pod 52 and Gateway Pod 53 on Friday, January 19th from 6:00 pm to 10:00 pm EST to upgrade Postgres to version 14. This will result in functionality being unavailable for Pods 52 and 53 during this maintenance window.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>tag:status.delinea.com,2005:Incident/197288592024-01-16T20:01:53-05:002024-01-16T20:01:53-05:00Delinea 24.1 Cloud Maintenance on Kibble<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>20:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Scheduled</strong> - Delinea will upgrading the Kibble environment to version 24.1 on Monday, January 16th from 6:00 pm to 8:00 pm EST. There will likely be some downtime but it should be minimal and this is ONLY for the Kibble environment.<br /><br />Thank you for your patience while this maintenance is performed. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.</p>