Monitoring - Our teams have implemented a config change that will temporarily remove the short URL from the default SMS message template. The template will still show the short URL in the Admin Portal but the actual link will be removed from the SMS message.

We truly appreciate your patience and would highly recommend that you leverage different methods for MFA such as email, mobile authenticator, phone or security questions as a second factor for MFA.

Please refer to https://docs.idaptive.com/Content/CoreServices/UsersRoles/SMSCustomize.htm?Highlight=how%20to%20customize%20sms%20message for further details on how to edit the SMS template.

We will continue to monitor and post updates until resolved.
Feb 14, 15:11 PST
Identified - Our service provider for messaging is currently experiencing issues with message filtration. Preliminary findings indicate the issue is related to the use of URL in the SMS message.

A potential workaround would be to edit the SMS template to only include the one-time passcode and remove the {ShortURL}. Please refer to https://docs.centrify.com/Content/CoreServices/UsersRoles/SMSCustomize.htm? for further details on how to edit the SMS template.

We will continue to monitor this situation and provide more updates when available.
Feb 13, 07:42 PST
Identity Service Operational
90 days ago
99.96 % uptime
Today
pod1 ? Operational
pod2 ? Operational
pod4 ? Operational
pod7 Operational
pod8 Operational
fedpod0 ? Operational
cloud ? Operational
pod9 Operational
pod10 ? Operational
apac ? Operational
emea ? Operational
pod13 Operational
pod14 Operational
pod15 ? Operational
pod17 ? Operational
pod20 ? Operational
pod22 ? Operational
90 days ago
100.0 % uptime
Today
pod19 Operational
90 days ago
99.78 % uptime
Today
pod25 Operational
90 days ago
100.0 % uptime
Today
pod27 Operational
90 days ago
100.0 % uptime
Today
pod29 Operational
90 days ago
100.0 % uptime
Today
pod30 Operational
90 days ago
100.0 % uptime
Today
Infrastructure Services Operational
pod1 Operational
pod2 Operational
pod4 Operational
pod7 Operational
pod8 Operational
fedpod0 Operational
cloud Operational
pod9 Operational
pod10 ? Operational
apac Operational
emea Operational
pod13 Operational
pod14 Operational
pod15 ? Operational
pod17 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Centrify will perform branding changes for both Centrify and Idaptive products and services on Saturday (February 23rd, 2019) between 8:00a-12:00p PST. Teams will begin staging activities tomorrow (Feb 22nd 2019) and expect these activities to complete by 2:00 PM PST. Customers will not experience any service disruptions during this change.

This applies to all existing customers of both Centrify and Idaptive. and are not expected to download or update your environment for these changes to take effect.

Please refer to the existing Knowledge Base (KB) articles with more detail to help describe the user experience changes. Idaptive-only customers will experience different component changes when compared to joint or Centrify-only customers.

• Centrify-only customers (available at https://support.centrify.com) - KB-11539: Centrify Only - Customer Branding Changes

• Joint Customers (available at https://support.idaptive.com) - KB-8526: Platform Branding Changes - February 2019

• Idaptive-only customers (available at https://support.idaptive.com) - KB-8525: Idaptive Branding Changes - February 2019
Posted on Feb 21, 15:10 PST
Past Incidents
Feb 22, 2019

No incidents reported today.

Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 12, 2019
Resolved - Engineers have confirmed that full Service availability has been restored for SMS message delivery. This incident is now mitigated.
Feb 12, 11:57 PST
Monitoring - We have completed the configuration changes on all the pods to now allow links to be included in the SMS Messages and restore the message delivery to Verizon.

As indicated in our previous update, all customers, irrespective of the carrier service, will notice a change to the URL in the text messages, the new URL will have “crfy” instead of “ctfy” ( example – https://b9.ctfy.co/u/ifjsdoj79) . Customers who may have whitelisted ctfy.co will now need to whitelist crfy.co.

Our preliminary results indicate the message deliveries are successful with no error 30007. We will continue to monitor the systems for another 48 - 72 hours to ensure no issues.
Feb 8, 16:44 PST
Update - Update: We are implementing a config change to allow links to be included again and restore the service for message delivery to Verizon.

All customers will notice a change to the URL in the text messages, these changes will take effect to all customers irrespective of the provider the message is being sent to. The new URL will have “crfy” instead of “ctfy” ( example – https://b9.ctfy.co/u/ifjsdoj79)

We expect the process to complete in 24-48 hours and we will send out an update when we have finished rolling out the changes.
Feb 7, 16:34 PST
Update - We have confirmed that the usage of hyperlinks in the SMS message is causing Verizon's spam filtering to block the delivery. The team is working to mitigate the issue by changing the short URL (Link) that we use to allow messages to be delivered to Verizon. This change will be transparent to all customers and will let you to continue to use the links in the templates for delivery to Verizon. This could take up to 24-48 hours to implement.

Apart from the changes above, we are still continuing our discussions with our providers to add some other functionality to enhance the robustness of the message delivery to Verizon.

We truly appreciate your patience and would highly recommend that you leverage different methods for MFA such as email, mobile authenticator, phone or security questions as a second factor for MFA.

Here are details of the workaround:

A potential workaround would be to edit the SMS template to only include the one-time passcode and remove the {ShortURL}.

Please refer to https://docs.centrify.com/Content/CoreServices/UsersRoles/SMSCustomize.htm for further details on how to edit the SMS template.
Feb 7, 11:22 PST
Update - Our service provider and Verizon wireless continue to investigate the issue. Preliminary findings indicate the issue is related to the use of URL in the SMS message. A potential workaround would be to edit the SMS template to only include the one-time passcode and remove the {ShortURL}. Please refer to https://docs.centrify.com/Content/CoreServices/UsersRoles/SMSCustomize.htm? for further details on how to edit the SMS template.

We will continue to monitor this situation and provide more updates when available.
Feb 6, 12:47 PST
Identified - Our teams have identified the issue with SMS delivery and are working directly with Verizon to address. We will post another update within the hour.

Our provider for messaging is currently experiencing issues with message filtration from Verizon - other mobile carriers such as AT&T and Sprint appear to be processing messages normally. As a result, some of our customers may be experiencing SMS delivery failure or receive messages with "error 30007" when using the Verizon network. Our teams are working directly with Verizon to provide a solution.

Customers are encouraged to leverage different methods for MFA such as email, mobile authenticator, phone, or security question as a temporary workaround.
Feb 6, 10:55 PST
Update - Our provider for messaging is currently experiencing issues with message filtration from Verizon - other mobile carriers such as AT&T and Sprint appear to be processing messages normally. As a result, some of our customers may be experiencing SMS delivery failure or receive messages with "error 30007" when using the Verizon network.

Customers are encouraged to leverage different methods for MFA such as email, mobile authenticator, phone, or security question as a temporary workaround.

We will continue to monitor this situation and provide more updates when available.
Feb 6, 08:56 PST
Investigating - Our provider for messaging is currently experiencing issues with message filtration from mobile carriers. As a result, some of our customers in may be experiencing SMS delivery failure or receive messages with "error 30007" . We will continue to monitor this situation and provide more updates when available.
Feb 6, 07:16 PST
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.